Returns

Items purchased through incase.co.nz

We guarantee all merchandise purchased through incase.co.nz
If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.

  • Please note that we do not do exchanges. It is easier and faster to return the item to us and place a new order at your convenience.
  • No refunds after 30 days.
  • There is no refund on outlet items.
  • All return goods must arrive back to us in their original, unused and re-saleable condition including tags, stickers, boxes, casing etc. In the event that your items are returned without original packaging, we will not be able to process your return.

To return an item purchased through incase.co.nz

  1. Firstly contact our support team to get your return approved. support@incase.co.nz
  2. Pack the item in the original packaging with all tags attached in original condition.
  3. Include the original packing slip or copy of the receipt and reason for the return.
  4. Include your name and contact details with the package.
  5. Label the package with the following address and ship via carrier of your choice. 

    Incase Designs
    Attention: Returns
    10a Orbit Drive, 
    Rosedale, 
    Auckland 0632

Please keep a copy of your proof of shipment.
We recommend using tracked postage to ensure your item arrives safe and sound.

Send your tracking number to our Support Team support@incase.co.nz.