Returns

Items purchased through incase.co.nz

  • We guarantee all merchandise purchased through incase.co.nz
  • If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • No refunds after 30 days.
  • Returns must be in new condition with all packaging and tags in place.

To return an item purchased through incase.co.nz

  1. Pack the item in the original packaging with all tags attached in original condition.
  2. Include the original packing slip or copy of the receipt and reason for the return.
  3. Label the package with the following address and ship via carrier of your choice. 

    Incase Designs

    Attention: Returns

    16A Tarndale Grove

    Albany, Auckland 0632

Send your order number and tracking number to support@goincase.com.au