Questions

How do I find out which MacBook I have so I can choose the correct product?

To easily identify which MacBook model you have click here.
Alternatively, you can contact our Support Team and provide a serial or model number of your MacBook and they will ensure you are directly to the correct products to match your MacBook:  Contact Us. 

There was an error while placing my order. Will I be charged?

The issue you have encountered is typically due to some part of the billing information on your credit card that is not exactly matching up to what your bank has on file. When we check this information against what your bank has on file, something is coming back as being mismatched. This could be something as small as a middle initial that is on the card that you are not using or an older billing address.

Our websites security settings are set high to prevent credit card fraud. While some merchants only require certain fields of information to match, our site requires that they all match.

"Pending" or "Processing" verifications typically disappear within 24-72 hours depending on your bank's policies. You may wish to contact your bank if you have made updates to your billing address recently or need to have those verifications cleared.

If you continue to have problems submitting your order after checking this information, you may get in touch by using the form on our Contact Us page.

What should I do if the product I want is out of stock?

We are sorry to hear that the item(s) you want is out of stock. Items are available on a first come, first served basis. To keep updated with the earliest availability on the product, you have a few options:

•Sign up for our newsletter to get the latest updates.

•Use the form on our Contact Us page and we will provide the latest information.

Which holidays do you observe?

Our office will be closed on the following Australian holidays:

•New Years Day
•Australia Day 
•Easter
•Anzac Day
•Queen's Birthday
•Labour Day
•Christmas
•Boxing Day

Orders placed on these days will be processed the following business day and please allow 1-2 business days to process during the holidays.

Does my billing address have to match the address on file with my credit card?

Yes, the billing address has to match exactly what is on your credit card billing address.

Where can I track my order? How do I check my order status?

Once your order has been shipped, you will receive an email notification with your shipment's tracking number.

I need to change or cancel my order, what do I do?

As long as the order has not been processed, we are able to cancel your order.  Please use the form on our Contact Us page and we'll do our best to assist you.

Can I use more than one promo code per order?

No. Only one promo code may be applied per order and may not be combined with any other offer.

I have read reviews that say the Hardshell case prevents my MacBook opening past 90 degrees?

If you have the correct size Hardshell case to match your MacBook and have fitted it correctly following the instructions, the Hardshell case will let your MacBook open past 90 degrees and will fit perfectly. 

The case may not open past 90 degrees if one of the back edges has not been fully clicked into place.  Make sure to press firmly on all of the edges of the case till you hear a snap noise. Once the case is tightly in place the edges will no longer interfere with fully opening your laptop. 
Click here for a short video on how to ensure your case is attached correctly.

If you are unsure which size Hardshell case to purchase to match your MacBook, you can identify which MacBook you have here. Each Hardshell case available on our website has compatibility specs listed.

Still unsure? Use the form on our Contact us page to get in touch and we will be happy to help you.